User Experience & Barriers in Digital financial services• What is your age?
What is your age?
18–24
25–40
41-59
60 and above
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What is your gender?
Male
Female
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What is your level of education?
High school or less
Bachelor's degree
Master's degree or higher
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What is your employment status?
Employed full-time
Employed part-time
Self-employed
Unemployed
Retired
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How often do you use digital finance services (mobile banking, wallet app)?
Daily
Weekly
Monthly
Rarely
Never
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What type of loans have you applied for through a digital financial platform? (Select all that apply)
Personal loans
Home loans
Credit cards
Never did
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How easy is it to navigate the digital financial platform?
Easy
Neutral
Difficult
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How satisfied are you with the speed of the loan approval process?
Satisfied
Neutral
Dissatisfied
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What do you find most beneficial about using digital financial platforms? (Select all that apply)
Ease of access
Speed of application
Transparency of terms and conditions
Convenient repayment options
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What challenges do you face when using digital financial platforms? (Select all that apply)
Difficulty in understanding terms and conditions
Security concerns
Complicated application process
Slow response times
Lack of customer support
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How clear and straightforward was the loan application process on the digital financial platform?
Clear
Neutral
Unclear
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How important is the security of your personal information when using a digital financial platform?
Very important
Important
Neutral
Not important
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Would you recommend using a digital financial platform to a friend or family member?
Yes
No
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What factors influence your decision to apply for a loan through a digital platform? (Select all that apply)
Convenience - easy to use
Faster approval process
Trust in the platform's security
Recommendations from others
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How satisfied are you with your overall experience using digital financial platforms?
Satisfied
Neutral
Dissatisfied
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What improvements would you suggest for digital financial platforms? (Select all that apply)
Easier loan application process
More transparent terms and fees
Better customer support options
Faster approval process
Improved mobile app interface
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How likely are you to continue using digital financial platforms in the future?
Likely
Neutral
Unlikely
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